Exchanges and returns.

At Mounbags, your satisfaction is our top priority. We strive to make every purchase a positive experience and to make sure our customers are satisfied. If you need to exchange or return an item, we accept requests within 14 calendar days from when you receive the product.

Important:

Our personalized products are unique, made especially for you upon request, so we ask you to carefully review every detail before finalizing the purchase: measurements, initials and colors. When it comes to a personalized order, it is not possible to make changes, returns or cancellations; unless there is a defect or error in the order. If this happens, please contact us within 24 hours of receipt so we can help you.

Exchanges and returns

  • Exchanges : If you need to make an exchange, please contact info@mounbags.com with the order number, product and reason for the exchange. Shipping costs will be borne by the customer.
    • Exchanges are available for non-personalized items and are subject to availability. For hygiene reasons, we do not accept exchanges on earrings.
    • If a product arrives in poor condition, please notify us within the first 24 hours for a replacement at no additional cost. If the product is defective, Mounbags will cover the return costs.
  • Returns: If you wish to return an item, please contact our team so we can arrange for a collection. The cost of the return will depend on the collection destination. Alternatively, you can send the package at your own expense to the address we provide.

If you have any questions, we are always at your disposal. Write to us at info@mounbags.com or use our contact form on the website. We will be happy to help and advise you with your order.

Thank you for trusting us!

Right of withdrawal

As a consumer, you have the right to withdraw from the contract within 14 calendar days. You can notify us by email to proceed with the return according to the requirements of our withdrawal policy.

To contact us

Write to us at info@mounbags.com or use our contact form. We love to help you and make sure you have the best experience with Mounbags.

We hope this message conveys the care and dedication we put into each order!